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Customer Support | au

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Customer Support | au × ãƒ­ã‚°ã‚¤ãƒ³ã™ã‚‹ã¨ã€ãƒã‚¤ãƒ³ãƒˆã‚„ãŠçŸ¥ã‚‰ã›ã®ç¢ºèªã‚’ã¯ã˜ã‚ã€ãŠå®¢ã•ã¾ã®å¥‘ç´„å†…å®¹ã«å¿œã˜ãŸè¡¨ç¤ºãŒã§ãã¾ã™ã€‚

My au利用規約、My UQ mobile利用規約、ID利用規約、auポイントプログラム利用規約およびアクセスデータの利用に同意の上、ログインしてください。

ログインすると、ポイントやお知らせの確認をはじめ、お客さまの契約内容に応じた表示ができます。

My au利用規約、My UQ mobile利用規約、ID利用規約、auポイントプログラム利用規約およびアクセスデータの利用に同意の上、ログインしてください。

LOGIN with au ID ※ログインしない場合は、右上の｢×｣ボタンで本画面を閉じてください。

Products・Services Support Store Locator FAQ Contact Japanese Mobile Phones Products Charges & Discounts Services & Features Area Home Broadband - Internet au HIKARI Ponta Pass Entertainment au PAY・au PAY Market au PAY Prepaid Card au electricity x Products & Services Mobile Phones Mobile Phones TOP Products Charges & Discounts Services & Features Area Home Broadband - Internet Home Broadband - Internet TOP au HIKARI Ponta Pass Entertainment au PAY・au PAY Market au PAY・au PAY Market TOP au PAY Prepaid Card au electricity Support Store Locator FAQ Contact Japanese Support Support Support TOP User manual download Items to prepare FAQ Top Support Support au customer support information, one of the reasons that au is the carrier with the highest customer satisfaction rate in Japan

Mobile Phones Internet FAQ More Please review the FAQs before contacting Customer Center.

Getting Started Billing Statement What do I need to start a new contract? How to read "WEB de 請求書" (Web de Invoice) I brought a mobile phone from a foreign country. Can I use it in Japan? How do I make my au device SIM free? Support Movies Our Movies Looking for more? Required items for a contract Check your current contract How to read "WEB de 請求書" (Web de Invoice) Contact information User manuals by product Inquiries about au mobile services Inquiries by Phone Select your language.

English Portuguese Chinese Korean Tagalog Vietnamese Spanish Japanese

Open: 9:00 – 20:00 *1

*1 Support for theft and loss of au mobile phones is available 24 hours a day.

Inquiries by Chat 【Inquire from Web】

【Inquire from Application】

[Supported Languages] 

English, Chinese, Portuguese, Vietnamese, Japanese

Open:10:00 – 19:00 *2

* Not available if there is no icon showing.

* Please be informed that you may be forwarded to the corresponding department depending on your inquiry.

More information about Chat

*2 Inquiries after business hours will be addressed on the following day.

How to login with au ID (smartphone) Forgot password? Inquiries by visiting our store Use the Store Locator to find a store with multiple language support. Store Locator Customer support information for internet use

Information on Maintenance and Obstructions "au one net" Self Page will be shut down every Wednesday between 2:00 am and 10:00 am due to regular maintenance. Thank you for your cooperation. For further details, call the Customer Service Center. Information on Maintenance and Obstructions (in Japanese Only) "au one net" Support Desk Check here to see details of your contract and learn how to make changes.This site also provides instructions for configuring in-home equipment. PCs or other devices. "au one net" Support Desk (in Japanese Only) Inquiries about Internet services Inquiries by Phone Select your language.

English Portuguese Chinese Korean Tagalog Vietnamese Japanese

Open: From 9:00 to 18:00

Inquiries by visiting our store Find an au Style / au shop providing foreign language service. For details All of the indicated amounts include tax unless otherwise specified. Site Map Introduction of au ID About au Brand KDDI HOME Business Corporate Information KDDI Site Map Site Policy Privacy Policy Disclaimer Operating Environment・Cookie Information About Trademarks

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