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Billing and Payments | FAQ | Support | au

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Compilation of frequently missed procedures. For first time viewers kindly check. Has plan to move out/Has already moved out Please submit your new address to KDDI. Customers going back to their country It is necessary to do the procedures before leaving Japan. Suggestions for Changing of Payment Method We highly recommmend Bank Account Transfer or Credit Card as a Payment Method. Schedule of Billing and Payment Billing and Certificate Billing Amount and Breakdown Confirmation Outstanding Bill and Payment Confirmation Method of payment Unknown Charge Others Schedule of Billing and Payment 詳しく Regarding bank debit date 詳しく 詳しく Regarding the payment due date of over the counter payment 詳しく 詳しく Regarding KDDI billing's deadline and payment date 詳しく 詳しく I would like to know how to check the payment due date (transfer date) online 詳しく 詳しく I would like to know the timing the suspension will be lifted after paying the outstanding bill 詳しく 詳しく I want to change the monthly bank account debit date 詳しく 詳しく I would like to check the due date for an outstanding bill 詳しく Billing and Certificate 詳しく How to read a paper invoice -postcard type- 詳しく 詳しく How to read a paper invoice -sealed letter- 詳しく 詳しく How to read "WEB de 請求書" (Web de Invoice) 詳しく 詳しく I would like to stop receiving/receive my Billing Statements printed 詳しく 詳しく 【WEB de Billing】I would like to download my billing statement, receipt, or payment certificate 詳しく 詳しく Can KDDI issue a payment certificate required for the Income Tax Return? 詳しく 詳しく I would like to know how to issue a Payment Certificate required for Income Tax Return 詳しく 詳しく I would like to know what the au service information fee is listed on the bill 詳しく 詳しく What is KDDI Combined Billing? 詳しく Billing Amount and Breakdown Confirmation 詳しく I would like to check my billing payment status 詳しく 詳しく I would like to check this month’s billing amount for my au service usage 詳しく 詳しく I would like to check the estimated call and data transmission charges up to yesterday 詳しく 詳しく I would like to check my family's usage fees 詳しく 詳しく 【WEB de Billing】How to combine family billing 詳しく 詳しく 【WEB de Billing】I would like to set the Viewing Rights 詳しく 詳しく 【WEB de Billing】What are Viewing Rights? 詳しく 詳しく 【WEB de Billing】For how many months back of my billing information is it possible to check? 詳しく 詳しく 【WEB de Billing】I would like to check/change the settings for receiving Notification Emails 詳しく 詳しく 【WEB de Billing】I would like to know the meaning of "Other Lines" [その他の回線] in the charges breakdown 詳しく 詳しく Can I check the remaining balance of my mobile phone installment amount? 詳しく 詳しく I would like to know what happens to the remaining installment balance for the device after cancellation 詳しく 詳しく Why hasn't my current month's fee been debited from my account or am I being charged for 2 months? 詳しく 詳しく 【My au】Can I switch the display of the My au app to English? 詳しく 詳しく I would like to confirm if my payment has been completed 詳しく Outstanding Bill and Payment Confirmation 詳しく What would do, when payment is overdue or the amount did not debit the account? 詳しく 詳しく I would like to know when the service will be suspended if I have an outstanding bill 詳しく 詳しく How can I check my outstanding bills? 詳しく 詳しく How can I check if my payment for outstanding bills has been completed? 詳しく 詳しく When I want to check my payment status 詳しく 詳しく I would like to change the payment date for my monthly bill 詳しく Method of payment 詳しく What payment method is available? 詳しく 詳しく Can I specify a family member's bank account for payment if I choose to pay via direct debit from bank account? 詳しく 詳しく I would like to check my method of payment 詳しく 詳しく I did not receive the payment slip/I lost the payment slip 詳しく 詳しく I would like to change my monthly payment method to a credit card/ I would like to change to a different credit card 詳しく 詳しく I would like to know how to pay at convenience stores (I received the bill / I lost my bill) 詳しく 詳しく I would like to pay the bill for just one month with credit card 詳しく 詳しく I would like to know how to change my payment method to direct debit/how to register a different account 詳しく 詳しく Can I use a credit card to make payments from a mobile phone or computer? 詳しく 詳しく Can I use a credit card other than the contract holder as the method of payment? 詳しく 詳しく If the credit card used for bill payment expires, is a renewal procedure necessary? 詳しく 詳しく Change of payment to bank account direct debit/credit card 詳しく 詳しく I want to pay charges via bank ATM/Pay-easy (I received a bill / I lost the bill) 詳しく 詳しく I would like to pay my bills at an au Style, au shop or UQ Spot 詳しく 詳しく I would like to know the method of payment of an expired bill via internet banking 詳しく 詳しく I would like to know how to settle the remaining installment amount of my smartphone/mobile phone in one lump sum 詳しく 詳しく I would like to undo my combined billing (Split billing) 詳しく 詳しく Why is the payment slip delivered, the way of payment is automatic bank transfer? 詳しく 詳しく Cases when payment slip is delivered even with Credit card/debit card is the payment method 詳しく Unknown Charge 詳しく Can I check the remaining balance of my mobile phone installment amount? 詳しく Others 詳しく I would like to know about the Customer Code 詳しく 詳しく I would like to know my billing code 詳しく Contact us Chinese/中文

我们整理了容易遗漏的手续。请初次看到的客人确认一下。 计划搬家/已经搬家的客人 请告知KDDI搬家后的地址。 计划回国的客人 回国前需要办理手续。 建议更改支付方式 建议更改为银行自动扣款或者信用卡扣款。 关于账单及支付的日程 詳しく 关于银行转账日期 詳しく 詳しく 关于窗口缴费的支付期限 詳しく 詳しく 关于au话费的结算日和支付期限 詳しく 如何看懂账单 詳しく 明信片账单的查阅方法 詳しく 詳しく 信封账单的查阅方法 詳しく 詳しく 在网上查看请款金额的方法。 詳しく 支付 詳しく 如何查询支付状况 詳しく 詳しく 希望更改每月的银行转账日期 詳しく 詳しく 未能收到付款账单/付款账单丢失了 詳しく 詳しく 支付方法有哪些? 詳しく 詳しく 已经超过付款期限,或者没有扣款成功的情况下该怎么办? 詳しく 詳しく 何吾月之费不除吾账户,或吾取 2 月之费? 詳しく 更改支付方式的办法 詳しく 希望将支付方法更改为银行转账/信用卡支付 詳しく 收到付款账单时 詳しく 我的支付方式是银行转账,为什么收到了付款账单? 詳しく 詳しく 使用信用卡/借记卡(Debit Card)支付,仍收到了付款账单的情况 詳しく 咨询窗口 Portuguese/Português

Resumo dos procedimentos que frequentemente passam despercebidos. Clientes que estão recebendo a informação pela primeira vez, favor conferir. Clientes que mudaram de residência/com previsão de mudança Favor informar a KDDI o novo endereço. Clientes que vão retornar ao país natal É necessário efetuar alguns procedimentos antes do retorno ao país natal. Sugestão de alteração da forma de pagamento Sugerimos o pagamento através de débito automatico ou cartão de crédito. Cronograma de cobrança e pagamento 詳しく Data do Débito Automático 詳しく 詳しく Vencimento de pagamento através de fatura 詳しく 詳しく Data do fechamento da fatura da au e data de vencimento 詳しく Como conferir a sua fatura 詳しく Verificação da fatura em cartão postal 詳しく 詳しく Verificação da fatura em envelope 詳しく 詳しく Verificar o valor da fatura pela WEB. 詳しく Pagamento 詳しく Quero verificar a situação de pagamento 詳しく 詳しく Quero alterar a data do débito automático 詳しく 詳しく A fatura não chegou/Perdi a fatura 詳しく 詳しく Quais são as formas de pagamento 詳しく 詳しく O que fazer no caso da faturas vencidas ou quando não foi possível o débito automático de minha conta bancária? 詳しく 詳しく Por que a taxa do meu mês atual não foi debitada da minha conta ou estou sendo cobrado por 2 meses? 詳しく Como alterar a forma de pagamento 詳しく Alterar a forma de pagamento para débito automático/cartão de crédito 詳しく Quando receber o boleto de pagamento 詳しく A minha forma de pagamento é em débito automático. Por que chegou uma fatura? 詳しく 詳しく Se mesmo com pagamento em cartão de crédito ou cartão de débito receber um boleto bancário. 詳しく Informações de contato Vietnamese/Tiếng Việt

Tóm tắt các thủ tục thường bị bỏ qua. Những khách hàng lần đầu xem thông tin, vui lòng xác nhận. Dành cho khách hàng có dự định chuyển nhà/đã chuyển nhà Vui lòng gửi địa chỉ mới của bạn cho KDDI. Dành cho khách hàng dự định về nước Thủ tục cần thiết trước khi về nước. Khuyến khích thay đổi phương thức thanh toán Khuyến khích thanh toán bằng tài khoản ngân hàng hoặc thẻ tín dụng. lịch hóa đơn và thanh toán 詳しく Về ngày chuyển khoản tự động qua tài khoản 詳しく 詳しく Về kỳ hạn thanh toán bằng giấy 詳しく 詳しく Về ngày đến hạn, ngày thanh toán cước phí au 詳しく Cách đọc hóa đơn 詳しく Cách đọc hóa đơn bằng bưu thiếp 詳しく 詳しく Cách đọc hóa đơn bằng phong thư 詳しく 詳しく Cách xác nhận số tiền cần thanh toán qua trang Web 詳しく Thanh toán 詳しく Muốn xác nhận tình trạng thanh toán 詳しく 詳しく Muốn thay đổi ngày chuyển khoản tự động qua tài khoản hàng tháng 詳しく 詳しく Giấy thanh toán không đến/Bị mất giấy thanh toán 詳しく 詳しく Có những phương thức thanh toán như thế nào? 詳しく 詳しく Nếu quá hạn ngày thanh toán, hoặc trường hợp không trừ được tiền trên tài khoản, thì làm thế nào? 詳しく 詳しく Tại sao phí tháng hiện tại của tôi chưa được ghi nợ từ tài khoản của tôi hoặc tôi đang bị tính phí trong 2 tháng? 詳しく Cách thay đổi phương thức thanh toán 詳しく Muốn thay đổi phương thức thanh toán sang trả qua thẻ tín dụng (credit card) hoặc chuyển khoản tự động qua tài khoản ngân hàng. 詳しく Khi nhận được giấy chuyển khoản 詳しく Thanh toán bằng chuyển khoản tự động qua tài khoản mà sao giấy yêu cầu thanh toán lại đến? 詳しく 詳しく Trường hợp thanh toán bằng thẻ tín dụng Credit Card/thẻ Debit Card nhưng giấy yêu cầu thanh toán vẫn đến 詳しく Liên hệ All of the indicated amounts exclude tax unless otherwise specified. Site Map Introduction of au ID About au Brand KDDI HOME Business Corporate Information KDDI Site Map Site Policy Privacy Policy Disclaimer Operating Environment・Cookie Information About Trademarks

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